FAQs
What is the delivery time?
Orders are carefully packaged and shipped within 24 to 48 hours. Depending on your location, delivery may take 5 to 12 working days.
Can I cancel or change my order?
Yes, you can. You can change or cancel your order at any time before the package is shipped. You can return the original order to us once it has been dispatched. Once we receive it, we will either send you the order you have chosen or cancel it and give you a full refund.
Can I track my order?
Yes, of course you can track your order. Just go to the menu and click on "Track my order". Then enter the order number we gave you when you placed your order and you will get an overview of the status of your order.
Do CuddleBond carriers come with a return policy?
Yes, CuddleBond offers a 30-day return period for all its carriers. If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Please refer to our return policy for more details.
What age range is suitable for CuddleBond carriers?
CuddleBond t-shirt carriers are designed to be used from newborn to 3months, whilst the hoodie carriers from 0 to 3 years old.
Are CuddleBond carriers safe for my baby?
Yes, CuddleBond carriers designed to provide proper comfort and support for your baby's spine and hips.
Are CuddleBond carriers comfortable to wear for long periods?
Absolutely! CuddleBond carriers are ergonomically designed to distribute weight evenly, reducing strain on your back and shoulders.
How should I care for my CuddleBond carrier to ensure longevity?
To prolong the life of your CuddleBond carrier, we recommend washing it in cold water on a gentle cycle and air-drying it flat. Avoid using bleach or harsh detergents, as these can damage the fabric and affect the fit.
Can I use a CuddleBond carrier if I have back problems?
Many parents with back problems find CuddleBond carriers to be more comfortable than traditional carriers due to their ergonomic design. However, we highly recommend you to always consult with your healthcare provider before using any baby carrier.
What's the difference between the T-shirt carrier and the hoodie carrier?
The T-shirt carrier has a compartment that holds the baby that is lightweight and perfect for warmer weather, while the hoodie carrier provides added warmth and cosyness, making it ideal for cooler days. Please kindly take note the Hoodie Carrier is always to be worn in conjunction with your preferred baby carrier.
Do CuddleBond carriers come in different sizes?
CuddleBond carriers are designed to be adjustable to accommodate different body types and sizes, ensuring a comfortable fit for both parents.
CuddleBond Sizing FAQs
What size should I order?
We recommend ordering a size up from your normal size. Our products are designed to provide a snug and comfortable fit, so choosing a size up will ensure that you have enough room to comfortably wear your CuddleBond carrier.
How do I determine my size?
To determine your size, we recommend referring to our size chart, which can be found on the product page of each item. Simply measure yourself according to the guidelines provided in the size chart to find the best fit for you.
Can I exchange my item if it doesn't fit?
Yes! If your item doesn't fit as expected, we offer hassle-free exchanges. Simply contact our customer support team, and we'll be happy to help you find the right size. The email address to contact is customersupport@cuddlebond.com.au
What if I'm between sizes?
If you find yourself between sizes, we recommend sizing up for the best fit. Our products are designed to be flexible and accommodating, so choosing a size up will ensure that you have enough room to move comfortably.
Do you offer custom sizing?
At this time, we do not offer custom sizing. However, our products are designed to accommodate a wide range of body types, and we offer a variety of sizes to ensure that everyone can find their perfect fit.